PRIVACY POLICY

EFFECTIVE DATE: August 1, 2020

In this Privacy Policy (“Policy”), we describe how Perishable Shipping Solutions (“PSS” or “we” collects, uses, and discloses information that we obtain about visitors to our website, www.goperishable.com (the “Site”), offline, and the services available through our Site and offline (collectively, the “Services”).

By visiting the Site, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy.

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    The Information We Collect About You

    We collect information about you directly from you, from other persons, and automatically through your use of our Site and Services.

    Information We Collect Directly From You.

    The information we collect from you depends on how you use our Services. For example, we collect information when you take the following actions:

    • Request a quote:  we collect biographical information such as your name, business contact information (email, phone number), and any information that you submit to us about your potential shipping needs.
    • Contact us:  we collect your information when you contact us through our Site, email, or phone, which may include your biographical information such as your name and business contact information, as well as any other information that you choose to provide to us. We may keep a record of the date/time/content of your call.
    • Sign up for our newsletter:  we collect your email address.
    • Comment on our blog:  we collect your name, email, company name, and your comment (see also User Generated Content).
    • Log into our Inventory Management:  our customers may log into their account (not available through this website) to check the status shipping their products to the end user customer.

    Information We Collect From Other Entities.

    • Your Employer. We may collect business contact information from your employer about employees authorized to provide us with shipping information.
    • Social Media:  If you comment about our social media sites, we may collect the information that you submit and may respond to your comment. We do not typically associate this with your account if you are an account holder.

    Information We Collect Automatically.

    We automatically collect information about your use of our Site through cookies, web beacons, and other technologies, including:  domain name; your browser type and operating system; web pages you view on the Site; links you click on the Site; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site. We collect this information from the following sources:

    • Internet Service Providers, Operating Systems, Analytics Providers:  As stated above, we collect data automatically through your use of our Site and our services. This information may come from internet service providers, operating systems, and analytics providers that provide services on our behalf.
    • Advertising Networks:  We engage (either directly or through a marketing agency) advertising networks to assist us with our targeted advertising. These advertising networks typically do not provide information back to us about you as an individual, but we may learn more broadly about the success of our advertising campaigns through these entities.

    We do not typically combine this information with other information that we collect directly from you. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

    Information We Collect In Our Capacity as a Service Provider

    We ship products at the direction of our corporate customers. Our customers provide us with contact information of their customers (such as name, mailing address, and telephone number) and the goods purchased. We use this information at the direction of our customers and as required by law (e.g., we may be required to disclose information for law enforcement purposes). If you have ordered products from one of our customers and/or if you are a gift recipient, we may contact you at the direction of—or with the permission of—our customer to notify you about a shipment, confirm delivery, or address other questions to process and fulfill the order. If you have questions about our use of your information, please contact the company from which you purchased the product.

    To the extent permitted or requested by our customer contracts, we also may aggregate data from a customer or across customers. We use this data for benchmarking purposes and share the results with our customers, and, as permitted, with prospective customers and for our own analytics purposes.

    Our Use of Your Information

    We use your information, including your personal information, for a variety of business and commercial purposes, including:

    • Transactional Purposes:
      to provide the requested services and orders (such as to ship products to your customers); to establish and update your account; and for other transactional purposes.
    • Customer service/communications:
      to respond to your inquiries, for technical support, and other customer service.
    • Marketing/Advertising:
      for marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you, including products offered by our affiliated entities; to administer contests, promotions, and other offers; and for other marketing, advertising, and promotional purposes. Our marketing communications with you may include communications via postal mail and email.  We, and our service providers, also use your information to determine the success of our advertising campaigns, regardless of the marketing and advertising channel.
    • Administration:
      for administrative purposes, including to manage our inventory; to help us better understand how our customers access and use our Site, including the pages viewed, or other Site activity; to maintain security and operability of our Site (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this Policy, and other policies.
    • Research and development/Analytical purposes:
      for research and development purposes, including to analyze trends, improve our Site, products, and customer experience; to understand what parts of our Site are most popular; to understand our customer demographics; and for other research and analytical purposes.
    • Legal compliance:
      to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.
    • Protection of us and others:
      where we believe it is necessary to protect us and others, including, without limitation to detect, prevent, and respond to fraud, security incidents, or other issues where we believe it is appropriate to protect us and others.
    • Additional Note Regarding Aggregated and Deidentified Data: 
      We may use data, whether about our customers, and, as described above, their end users, in aggregated and deidentified form for research, analytics, marketing, and any other purposes.

     

    Sharing of Information

    We share your information, including personal information, with the following entities:

    • Corporate Relatives.
      We may share your information with any current or future parent company, affiliate, subsidiary or division.

     

    • Service Providers.
      We share your information with our service providers or others who perform functions on our behalf. For example, we share your information with service providers who host our Site, coordinate mailings, analyze aggregate information about our customers, assist us in detecting and deterring fraud, security incidents, or other unlawful activity, and for other business purposes as described above in how we use your information. We also permit service providers to collect information about you online through cookies and other tracking tools; please see Cookies and Tracking and Analytics Providers sections below. As part of our commitment to quality customer service, occasional communications may be sent on our behalf

     

    • Carefully Selected Partners.
      If you choose to enter a joint promotion, then we will share your contact information (and other information that you provide to us in connection with that promotion) with the other party. The promotions may be subject to an additional or different privacy notice.

     

    • Other Customers.
      We share aggregated data with customers for benchmarking purposes. We also may share aggregated data with prospects to illustrate our services, with entities that may help us determine relevant advertising, and as otherwise permitted by law and contract.

     

    • Site Users.
      We may share your information with other users of our Site. If you post a comment to our blog, your comment and name and comment will be visible to other users of our Site. may be visible.

     

    • Analytics Providers.
      As set forth above, we share information with analytics providers to assist us in evaluating use of our Site.

     

    • Internet Service Providers/Operating Systems and Platforms:
      We may share your information with ISPs and operating systems to assist us in managing your preferences.

     

    We may also share your information in the following ways:

     

    • Business Transfers.
      We may share your information with another entity if we or any of our current or future corporate relatives are acquired by or merged with another legal entity, if substantially all of our assets or the assets of one of our corporate relatives are sold or transferred to another legal entity, as part of a bankruptcy proceeding, or as part of a sale of a business or a similar transfer of assets.

     

    • In Response to Legal Process.
      We share your information when we believe it is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative, or judicial process or other similar requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); or as evidence in litigation in which we are involved. We also reserve the right to report to appropriate law enforcement or governmental agencies any activities that we believe are in violation of applicable laws, rules, or regulations without providing notice.

     

    • To Protect Us and Others.
      We share your information where we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, Site, or safety of you, us; our corporate relatives, and their respective employees, clients, partners, agents, other users, or the public in general; to enforce our Terms of Use or this Policy; and to monitor and remediate security issues.

     

    • Aggregate and De-Identified Information.
      We may disclose aggregate and de-identified information about our customers for marketing, advertising, research, or other purposes.

    Our Use of Cookies and Other Tracking Mechanisms

    We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services.

    Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.

    • Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site and Services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site and Services.
    • Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.

    Disabling Cookies.

    Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.

    Analytics.

    We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site’s performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

    Do-Not-Track.

    Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).

    User Generated Content

    We invite you to post content on our Site and Services, including your comments, pictures, and any other information that you would like to be available on our Site or Services. If you post content to our Site, then your name and blog comment will be available to all other visitors to our Site. If you post your own content on our Site or Services, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

    Links

    Our Site and Services may contain links to non-affiliated websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those websites. We are not responsible for the information practices of such websites.

    Security of My Personal Information

    We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee security.

    You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

    What Choices Do I Have Regarding Use of My Personal Information?

    We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us.

    Children Under 13

    Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

    Special Information for California Consumers

    California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. We currently do not share information with third parties for their own marketing purposes. You may request this information in writing by contacting us at: support@goperishable.com. Please allow up to thirty (30) days for a response.

    Contact Us

    If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at support@goperishable.com .

    Changes to this Policy

    This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.